- Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
- Humbly Rooted is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
Orders are shipped to the provided shipping address listed under customer’s account.
Humbly Rooted is not responsible for packages delivered to mistyped or invalid address.
- All return requests must submitted within 30 days of purchase. Each item must have the original tags attached and be unworn as well as unwashed. Humbly Rooted will not issue any refunds on returned products.
- Returns and exchanges on certain products must also be unopened and in its original packaging.
- All exchanges must be for products of equal or lesser value.
- You will be responsible for paying postage on any returns/exchanges. If you request an exchange, we will waive the Standard Shipping fee on your new order. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.